How Steelgate Uses Personal Information
We will not sell or market the email addresses or other collected personal information
of registered Users to third parties.
We will not view the files that you backup using the Service.
We may view your file system information (file extensions, sizes etc. but not your file contents) to provide technical support.
You acknowledge and agree that Steelgate may occasionally send you administrative communications regarding your account or the Service via email.
Cookies and Passive Data Collection
IP Addresses also help us diagnose network congestion, problems with our servers and otherwise assist in the administration and delivery of the Service to our Users.
User Information Steelgate Collects
Once you register with Steelgate and sign in to the Service, you are not anonymous to Steelgate.
When registering with Steelgate, your provide Personal Data, which may include company name, phone number, your title, city, state, country, zip code, a user name, confirmed email address, and a password. When backing data up with the Service, you send us that data, including names of files and directories. Steelgate also records your IP address when you submit information.
All information collected by Steelgate is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows Steelgate to understand its user base and to improve services.
To protect your account information, please keep your password secure.
All Users may opt to remove their Personal Data from our live database by contacting Steelgate and canceling their Steelgate user account by sending an e-mail to email@example.com, indicating the username and a request to delete the account.
Cookies and Passive Data Collection
Steelgate automatically receives and records information on our server logs, including your IP address, cookie information, and the tasks you request.
Users should be aware that other websites visited before entering the Steelgate websites might place Personal Data within a User's URL during a visit to their website, and Steelgate has no control over such websites. Accordingly, some of this information may be logged by Steelgate.
Links to Third Party Sites
Steelgate websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.
Steelgate Service Providers
Steelgate does not disclose Personal Data to third parties, except to process credit card information for orders.
Steelgate does not disclose Personal Data, including the data you back up with the Service, unless disclosure is necessary to comply with an enforceable government request such as a warrant.
How We Communicate with You
Steelgate may, from time to time, send you emails, or desktop alerts or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from Steelgate or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your Steelgate Products or Services.
Steelgate is SAS 70 level II certified and uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control. Personal Information provided to Steelgate is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Updating or Removing User Information
You may, at any time, choose to correct or update the information you have submitted to Steelgate by updating your account on our website.
If you cancel your account, your Personal Data and other information may be retained in our archive or backup records.
Adherence to European Union Safe Harbor Privacy Principles
The Personal Information we collect from individuals or equipment located in the European Economic Area ("European Personal Information") may be processed on servers in the United States.
Steelgate complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. The company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the company's certification, please visit http://www.export.gov/safeharbor/
If you are a European consumer and feel your privacy dispute or complaint has not been adequately resolved please contact the Council of Better Business Bureaus to handle complaints that allege a failure to comply with the Safe Harbor Privacy Principles.
Steelgate Contact information
If you have any questions or comments, please contact us at support@Steelgate.com. Although we strongly prefer email communication, you may also send regular postal mail to:
112 Water Street
Boston, MA 02109
Updated and Effective as of May 21, 2010