Steelgate Technologies Partners Portal
Follow steelgate
  • HOME
  • SOFTWARE
    • Features
    • Requirements
    • Screenshots
    • Videos
    • Documents
    • FAQ
  • FREE TRIAL
  • SIGN UP
  • TOOLS
    • Custom Branding (White Label)
    • Central Management Console
    • Help
  • SUPPORT
    • Faq
    • Knowledge Base
    • Support Wizard
    • Support Form
  • CONTACT US
  • LOG IN

The Status Tab says running but the program is not running. Why is this happening?

  • Billing
  • Deleting Files
  • Installation and Configuration
  • Microsoft Exchange
  • Misc.
  • Restoring Files
  • Running Backups
  • Security
  • SQL Server
  • Troubleshooting
    1. I'm getting a 'Scheduled Backup did not run' message in my backup log. What does this mean?
    2. I'm connected to my computer remotely and the tray control icon isn't showing up.
    3. The Status Tab says running but the program is not running. Why is this happening?
    4. Why are my log files filled with the message "Skipping backup because archive bit not set for file"?
    5. I am getting SideBySide errors in the Windows Event Viewer
  • VM Ware

The backup process did not end itself upon completion of the backup.

To kill these tasks, open the Task Manager (right-click on the task bar) and find SGService.exe in the Processes tab.  Highlight the process and click the "End Process" button at the lower right. 

Can't find your answer? Click here...



Home / Sign Up / Support/ Prices / My Account/ Contact Us / Privacy Policy/ Terms and Conditions

© Copyright 2022 All rights reserved.